Industry Insight

Outsourcing vs. Automating Bankruptcy: What Top Creditors Are Getting Right

Lance Wickham

Lance photo

Lance Wickham

Mar 25 20265 minute read

When every dollar matters, the way you manage bankruptcy operations can make or break your margins.

Most collection leaders already know they need a strategy for bankruptcy. The real question isn't whether to execute on it, it's how. And for hundreds of the top bankruptcy departments nationwide, that decision comes down to two paths: outsourcing or automation.

Here's what we've learned working alongside them.

Bankruptcy Isn't the End of a Loan, It's a Change in Terms

Before comparing strategies, it's worth reframing what bankruptcy actually means for creditors.

Bankruptcy doesn't always mean write-off. In cases involving assets or income, the Bankruptcy Court essentially serves as the collection mechanism. Trustees manage borrower payments and distribute funds to creditors. The legal framework is designed to keep borrowers transparent and accountable.

The catch? To receive those funds, you need to interact with the courts in highly regulated, specific ways. Miss a deadline, file incorrectly, or lose track of a case, and you leave money on the table.

That's where your operational strategy matters.